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Return Policy
The Mental House
We're all about product quality. that's why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
**PLEASE NOTE: As we are a custom print shop, your product is made on-demand, especially for you and therefore, order returns & exchanges are NOT covered. We can NOT accept refunds or exchanges (unless there is a defect - please see above).
Claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
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Refunds are typically processed within a few business days. The exact time frame can vary depending on the payment method and bank processing times. For example, a refund to a credit card might take longer than a PayPal refund. Some refunds might be split into multiple transactions.
If you notice an issue with your product(s) or anything else on the order, please shoot me an email right away: